Refund and Returns Policy

Last Updated: July 11, 2026

At Shopraze, customer satisfaction is important to us. We want you to shop with confidence, which is why we’ve created this Refunds & Returns Policy to explain the process for returns, refunds, exchanges, and order cancellations for purchases made through shopraze.store.

1. Return Eligibility

Return Window

Most eligible products can be returned within 30 days from the date your order is delivered.

Return Requirements

To be eligible for a return, products must:

Be unused and in resalable condition.
Be returned in their original packaging.
Include all original accessories, manuals, labels, and components.
Show no signs of misuse, modification, or excessive wear.

Items Not Eligible for Return

Except in cases where an item is defective, damaged, or shipped incorrectly, we generally cannot accept returns for:

Customized or personalized products
Final sale or clearance merchandise
Opened consumable goods (where applicable)
Products damaged due to customer misuse or improper handling

2. Return Process

To initiate a return:

Contact support@shopraze.store with your order number and the reason for the return.
If approved, we’ll send you an RMA (Return Merchandise Authorization) number along with return instructions.
Carefully package the item and include the RMA number.
Return the package within 14 days after receiving your authorization.

Returns received without prior approval may be declined.

3. Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved:

Refunds are generally processed within 7–10 business days.
Refunds are issued to the original payment method.
Your financial institution may require additional processing time.

Please note:

Original shipping charges are non-refundable unless the return is due to our error.
Return shipping costs are the customer’s responsibility unless the item was damaged, defective, or incorrect.
We’ll contact you if your return doesn’t qualify for a refund.

4. Exchanges

If replacement inventory is available, we’re happy to exchange eligible items.

To request an exchange:

Email support@shopraze.store
Include your order number and the product you’d like to exchange.

Exchange requests are subject to stock availability. Shipping costs for exchanges are the customer’s responsibility unless the exchange results from our mistake.