Thank you for shopping with Shopraze. We are dedicated to providing a smooth shopping experience and ensuring your kitchen products reach you safely and efficiently. This Shipping Policy provides details about order processing, delivery schedules, shipping costs, tracking updates, and other important information related to your purchase from shopraze.store.

1. Daily Order Processing Cut-Off

Our daily order cut-off is:

1:00 PM EST (Monday–Friday)

Orders received before this time are generally prepared for processing the same business day. Orders submitted after the cut-off time, during weekends, or on public holidays will begin processing on the next available business day.

2. Processing Schedule

Orders are usually prepared within:

0–1 business days (Monday–Friday)

Processing times may be extended during holidays, promotional periods, or times of increased demand. Customers will be informed of any significant delays.

3. Delivery Estimates

Once shipped, orders typically arrive within:

5–9 business days (Monday–Friday)

Actual delivery times may depend on:

  • Destination address
  • Carrier availability
  • Weather interruptions
  • Holiday schedules
  • Shipping volume

Please note that delivery estimates are approximate and cannot be guaranteed.

4. Shipping Fees

Shopraze provides:

Free Standard Shipping throughout the United States.

No minimum order value is required.

5. Delivery Providers

We partner with reliable carriers such as:

  • USPS
  • UPS
  • FedEx

The appropriate carrier is selected based on your address, package size, and available delivery services.

6. Tracking Your Order

After completing your purchase, you will receive an order confirmation email.

When your order leaves our facility, we will send a shipping confirmation containing:

  • Tracking number
  • Carrier information
  • Tracking link

If tracking details are not available within 2 business days, please reach out to our support team.

7. Delivery Issues & Delays

Occasionally, shipments may experience delays caused by external factors.

If your order is delayed:

  • Wait up to 2 additional business days for carrier updates.
  • Check your tracking link for the latest information.
  • Contact us with your order number if you need assistance.

8. Damaged, Lost, or Incorrect Items

If you receive a damaged, missing, or incorrect product, please notify us within 7 days of delivery.

Please include:

  • Order number
  • Photos of the product and packaging
  • Details explaining the issue

Depending on the situation, we may provide:

  • Replacement product
  • Replacement shipment
  • Full refund
  • Partial refund

9. Canceling Orders

Cancellation requests must be submitted before an order enters processing.

Please email support@shopraze.store immediately if you need to cancel an order.

Orders that have already shipped cannot be canceled and will need to follow our Refunds & Returns Policy.

10. Customer Support Hours

Our customer service team is available:

Monday – Friday
9:30 AM – 4:00 PM EST

We are committed to responding to customer questions and concerns promptly.

11. Contact Us

Business Name: Shopraze

Website: shopraze.store

Email: support@shopraze.store

Phone: +1-315-202-9675

Location: United States